1.1. Dispatch and Delivery Timeline: We collaborate with third-party logistics providers to manage shipping and delivery. Since most of our items are made-to-order, delivery timelines for each product may vary. You can check the specific delivery timeline for any outfit on the product page of our website. If you have questions regarding order delivery times, feel free to contact our team via email at noorlawns@gmail.com.
For pre-booked products, please allow a minimum of 2 weeks for delivery (unstitched only). Different designers may have their own delivery schedules, so we recommend confirming specific timelines with us before placing a pre-booked order, as cancellations are not accepted once the order is placed.
Please note that the delivery timeline provided is subject to change due to unforeseen circumstances and should be considered as a general estimate.
1.2. Information for Delivery: To ensure prompt delivery, we collect necessary information such as your name, shipping address, billing address, landmarks, and contact details. It is your responsibility to provide accurate information. We are not liable for delivery failures or delays caused by incorrect information.
1.3. Delivery Attempts: After an initial delivery attempt, we will contact you via the registered email or phone number. Should a second delivery attempt be required, additional charges may apply.
1.4. Delay in Delivery: While we aim for timely deliveries, delays can occur due to logistical challenges, weather, political disruptions, or other unforeseen events. We are committed to keeping you informed of any delays and providing the next expected delivery date. All communications regarding delays will be recorded through the appropriate channels and can be referenced in case of disputes.
1.5. Actions of Delivery Personnel: We work with reliable delivery partners, but we cannot be held responsible for the actions or omissions of delivery personnel. Any disputes involving delivery personnel should be resolved between you and the personnel directly.
1.6. Tracking Information: Once your order is processed, you will receive a unique tracking ID for real-time order updates. The tracking ID will be sent via SMS to your registered phone number and/or email address. If you communicate through channels like WhatsApp or social media, we can also provide tracking information upon request. Please note that tracking information may be subject to time lags or technical difficulties beyond our control.
1.7. Delivery Charges – India: We charge a standard shipping fee of INR 150 on all orders within India.
1.8. Delivery Charges – International: International shipping charges are calculated based on the destination and weight of your shipment, ensuring transparency. The initial purchase price and total shipping cost do not include duties and taxes, which are the customer’s responsibility. Customs duties, import taxes, and any levies imposed by the destination country will be collected at the time of delivery.
A flat fee of INR 1500 applies to all international shipments. Customers will receive tracking information via email once the order is shipped.
1.9. Customer Responsibility for Customs Clearance and Delays: Customers are responsible for handling any merchandise held by customs in their country. While we strive to ensure smooth customs clearance, it is the customer’s responsibility to cover any charges, fines, or delays caused by customs processing. Compliance with customs regulations and providing necessary documentation are the customer’s responsibility. Customs-related delays are beyond our control.
2.1. We offer Cash on Delivery (COD) for orders up to INR 10,000, with no prior confirmation required.
2.2. For orders exceeding INR 10,000, an advance payment may be required. Our customer service team is available to assist with the process.
3.1. Definition:
A 'Goods and Services Not Received' situation occurs when a customer does not receive the ordered goods or services within the expected timeframe or as agreed upon during the purchase.
3.2. Eligibility:
This policy applies to all customers and purchases made through Noor Lawns.
3.3. Delivery Address and Confirmation:
Orders will be dispatched to the shipping address provided by the customer. Our delivery process is contactless, and delivery confirmation will be provided by our third-party partners. In case of disputes, this proof of delivery will be used as evidence.
3.4. Confirmation of Delivery:
You will receive a tracking number to confirm the dispatch of your order.
3.5. Timeframe:
Customers must report 'Goods and Services Not Received' issues within 7 working days from the expected delivery date.
3.6. Reporting:
To report an issue, please contact our customer service team via email at noorlawns@gmail.com. Include the order number and a detailed description of the issue.
3.7. Missing Delivery Disputes:
By accepting these terms, the cardholder absolves Noor Lawns of responsibility in cases of missing deliveries. The tracking number serves as proof of dispatch.
3.8. Contactless Delivery:
Our delivery process is contactless, and the tracking number serves as digital confirmation of delivery.
3.9. Customer Responsibility:
It is the customer’s responsibility to ensure the accuracy of the provided shipping address. Any discrepancies or issues related to the delivery must be addressed directly with the courier service.
3.10. Investigation:
Upon reporting a 'Goods and Services Not Received' issue, our customer service team will conduct an internal review and take appropriate action. We will maintain communication throughout the investigation process.
3.11. Further Assistance:
For additional assistance, you can reach out to our customer service team via email at noorlawns@gmail.com.