1.1. At Noor Lawns, we are dedicated to delivering the highest quality craftsmanship. While we hope you are fully satisfied with your purchase, we do not offer returns or exchanges under normal conditions.
1.2. Normal conditions refer to situations where the product is delivered as described, free from defects, and meets the quality standards set by Noor Lawns. In such cases, where the product aligns with our quality control standards and matches the description at the time of purchase, Noor Lawns does not offer returns or exchanges. This policy reflects our commitment to delivering exceptional products and ensuring customer satisfaction.
2.1. We do not offer exchange on any of the orders placed with us on website, WhatsApp or Instagram.
2.2. Exchanges for pre-booked articles are only applicable if we have sent incorrect article or if there is any defect with the garment. In such cases, the article will either be replaced, or the defect will be corrected by our team.
2.3. The credit amount for the exchange will be credited to your Noor Lawns Wallet, which can be used for future purchases. The credit note is valid for 3 months and can be redeemed both online and in-store.
2.4. To process an exchange for incorrect article sent, we request that you keep the brand tag, price tag, and all relevant packaging intact. If these are missing, we will be unable to process the exchange, and the item will be sent back to the customer.
2.5. All Made-to-Order articles are not eligible for return/exchange or refund.
2.6. Items purchased on sale will not be exchanged or refunded unless the product is damaged.
2.7. To initiate an exchange for the above mentioned reasons, please contact our care team within 3 days of delivery, providing your order number and reason for return. If the product is defective or incorrect, please include an image of the item, and we will assist you.
2.8. Since articles are sourced from the designer/brand, there may be delays, and the dispatch date may change. In such cases, the order will not be eligible for a refund.
2.9. Return shipping costs are the responsibility of the customer.
3.1. At Noor Lawns, we prioritize quality assurance to ensure that all products are free from defects. Our quality checks include thorough inspections during manufacturing and packaging. Skilled professionals meticulously examine each item for flaws, inconsistencies, or damages, and we adhere to strict quality control standards throughout the production process.
3.2. Notification of Defect:
If you receive a defective product, notify us within 48 hours of receiving the item. To report a defect, please contact our customer service team at noorlawns@gmail.com, providing the following:
3.3. Return Process:
We will guide you through the return process. All shipping and customs charges are to be covered by the customer. Please follow these steps:
3.4. Thorough Investigation:
Upon receiving the defective product, we will conduct a detailed investigation, including visual inspections, documentation reviews, and internal assessments, to determine the appropriate resolution.
3.5. Refund or Replacement:
Based on the investigation findings and our policy, we will either issue a refund or provide a replacement. Refunds are issued only in exceptional cases, at the brand's discretion. Generally, exchanges or refunds are not accepted, except in cases of verified defects.
3.6. Brand's Discretion:
Noor Lawns reserves the right to make final decisions regarding refunds and replacements based on the outcome of the investigation.
4.1. General:
Noor Lawns reserves the right to cancel an order and refund the full amount if the order has not been approved or processed. If there is a delay in receiving the product from the brand/designer, we will not be able to cancel the order. However, store credits may be issued and can be redeemed for cancellations.
4.2. Eligibility:
Orders already processed or shipped cannot be canceled. International orders cannot be canceled once processed or confirmed.
4.4. Refund Process:
Refunds typically take 7-14 business days to process after an article is cancelled from our end.
4.5. Exceptions:
The following items are not eligible for cancellation or refund on any grounds :
4.6. Procedure:
To initiate any request, customers must contact our support team at noorlawns@gmail.com with their order number and reason for cancellation.
4.7. Communication:
Upon canceling an order from our end, customers will receive a confirmation via email to their registered contact details.
4.8. Liability:
Customers are responsible for providing accurate order details and initiating cancellations within the specified timeframe. Noor Lawns will process cancellations and refunds promptly, in accordance with this policy.
4.9. Changes or Updates:
Any changes to the cancellation policy will be communicated via email and updated on our website. We recommend reviewing the policy periodically for revisions.